About Stem
Stem (NYSE: STEM) is a global leader in AI-enabled software and services that enable its customers to plan, deploy, and operate clean energy assets. The company offers a complete set of solutions that transform how solar and energy storage projects are developed, built, and operated, including an integrated suite of software and edge products, and full lifecycle services from a team of leading experts. More than 16,000 global customers rely on Stem to maximize the value of their clean energy projects and portfolios. Learn more at http://www.stem.com
Stem’s culture embodies diversity & inclusion beyond the traditional facets of gender, ethnicity, age, disabilities, and sexual orientation to include experience, personality, communication, workstyles, and more. At our core, Stem is at the momentous intersection of clean energy and software technology where diverse ideas, experiences, and professional skills converge to make the inclusive culture we have today. Together, we are turning old school thoughts about software and energy into progressive, collaborative, and innovative solutions. By joining our team, you will be collaborating with data scientists, energy experts, skilled salespeople, thought-leading executives and more from a range of backgrounds. This intersection of ideas, beliefs, and skills is what makes us unique enough to lead the world’s largest network of digitally connected energy storage systems.
Responsibilities:
Remotely Identify, prioritize, and troubleshoot incidents in accordance with customer business requirements, organizational policies, and operational impact
Schedule and monitor the execution of grid service events
Create new rules for our data engine, to support strategic root cause corrections
Monitor and troubleshoot a wide variety of information and network systems that include, but are not limited to LAN/WAN systems, firewalls, IoT systems, operating systems, and energy storage management systems
Track operational incidents in JIRA
Coordinate with field technicians during installation and operational issue resolution
Notify field service, customer operations, and third-party service providers of issues, outages and remediation status.
Work with internal and external technical and service teams to support both temporary and permanent solutions to system issues, and to create and/or update knowledge base articles
Requirements:
BTech/ BE degree in Electrical Engineering, Electrical and Electronics Engineering or Electronics and Communication Engineering from an accredited college or university.
Good understanding of communication protocols that include but not limited to MODBUS RS485 and TCP/IP communications; Networking fundamentals like DHCP/Static, DNS, TCP/IP protocols; and router/switch configuration and IP address planning.
Knowledge of electrical power systems, solar power systems and Battery Energy Storage Systems (BESS).
Experience with analyzing large sets of data and data analysis.
Knowledge of server operating systems and network devices.
Ability to think creatively to resolve problems in ambiguous situations.
Work with execution of custom scripts (light coding/understanding).
Good verbal and written English language skills.
Preferred:
Experience of solar asset performance analysis.
Good understanding of communication protocols that include but not limited to MODBUS RS485 and TCP/IP communications; Networking fundamentals like DHCP/Static, DNS, TCP/IP protocols; and router/switch configuration and IP address planning.
Experience providing remote support using virtual desktop tools.
Experience with Jira, Confluence, Tableau, Plotly, SQL, Python, Linux/ command line, Big Data visualization, and relational databases.
Analytical aptitude and ability to work under stress.
Job Location
Gurugram, Haryana 24*7 PST/PDT working hours.
Stem, Inc. is an equal opportunity employer committed to diversity in the workplace and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, religion, national origin, ethnicity, citizenship, sexual orientation, gender identity, age, marital status, disability, genetic information, military status, protected veteran status or any other factor protected by applicable federal, state or local laws.