Principal Responsibilities
Workday Management:
Ensure accurate and timely payroll processing by providing support to resolve payroll-related inquiries.
Strong Knowledge in Workday (Payroll, Time Tracking and Absence) - subject matter expert.
Partner with the Payroll, HR, HRIS, Accounting, and Finance teams to understand, plan, and manage Workday projects/initiatives specific to PATT.
Assess requirements, provide recommendations, and design solutions to ensure user ease of adoption.
System Testing and Enhancement:
Create, review, and participate in system testing and enhancements, including process upgrades, system patches, and Workday Releases.
Conduct regression testing and other system improvements to align overall system performance with business objectives.
User Training and Reporting:
Train internal team members, end-users, and peers on new processes and functionality.
Develop communication of changes and benefits to end users.
Create, edit, and prepare reports and user-friendly dashboards in collaboration with Accounting, Payroll, and HR teams.
Costing Allocation Integration and Data Integrity:
Coordinate with financial controllers, project managers, and payroll administrators to ensure accurate costing allocation across various construction and solar projects via Workday and multiple 3rd party systems.
Ensure seamless data flow between systems to accurately capture and allocate project-related payroll costs.
Troubleshoot and resolve integration issues to maintain data integrity.
HR Process Enhancement and User Experience:
Improve the overall employee experience of HR & Payroll processes by conducting user experience sessions with various stakeholders.
Identify opportunities for improvement and collect the voice of the customer.
Compliance and Vendor Liaison:
Provide support for audits, certifications, and compliance requirements.
Assist with implementing system integrations and debug integration issues and defects, primarily with payroll and time tracking vendors.
Act as a liaison between the company and external vendors and consultants, particularly in aligning the Workday Payroll system with construction timelines and high-turnover workforce management.
Team Member Support Governance:
Ensure that all PATT and costing allocation cases are tracked, monitored, and resolved in a timely and effective manner.
Collaborate with BPOs to address complex or high-priority cases, providing guidance and solutions, as needed.
Monitor SLA compliance and recommend corrective actions to meet or exceed established performance targets.
Continuously assess and optimize SLAs based on evolving business needs and feedback.
Define and maintain key performance indicators (KPIs) to evaluate the effectiveness and efficiency of shared services.
Generate regular reports and dashboards to provide visibility into service performance.
Make and maintain process map/swimlane documents.
Moss is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.