Sr. NOC Analyst

Stem provides clean energy solutions and services designed to maximize the economic, environmental, and resiliency value of energy assets and portfolios. Stem’s leading AI-driven enterprise software platform, Athena®, enables organizations to deploy and unlock value from clean energy assets at scale. Powerful applications, including AlsoEnergy’s PowerTrack, simplify and optimize asset management and connect an ecosystem of owners, developers, assets, and markets. Stem also offers integrated partner solutions to help improve returns across energy projects, including storage, solar, and EV fleet charging. For more information, visit www.stem.com.

Stem’s culture embodies diversity & inclusion beyond the traditional facets of gender, ethnicity, age, disabilities, and sexual orientation to include experience, personality, communication, workstyles, and more. At our core, Stem is at the momentous intersection of clean energy and software technology where diverse ideas, experiences, and professional skills converge to make the inclusive culture we have today. Together, we are turning old school thoughts about software and energy into progressive, collaborative, and innovative solutions. By joining our team, you will be collaborating with data scientists, energy experts, skilled salespeople, thought-leading executives and more from a range of backgrounds. This intersection of ideas, beliefs, and skills is what makes us unique enough to lead the world’s largest network of digitally connected energy storage systems.

Internet Job Listing

Employer

Stem

Job Title

Sr. NOC Analyst

Job Requisition

11384.12.7

Salary

$127,234 per Year

Job Location

San Francisco, California

Job Duties

Identify, prioritize, and troubleshoot NOC incidents in accordance with customer business requirements, organizational policies and operational impact. Schedule and monitor the execution of grid service events. Create KPIs to analyze and discover possible growing issues. Develop tools and processes to support continuous improvement initiatives. Create new rules for our data engine, to support strategic root cause corrections. Monitor and troubleshoot a wide variety of information and network systems that include, but are not limited to LAN/WAN systems, firewalls, IoT systems, operating systems, and energy storage management systems. Track operational incidents in JIRA. Coordinate with field technicians during installation and operational issue resolution. Notify field service, customer operations, and third-party service providers of issues, outages and remediation status. Work with internal and external technical and service teams to support both temporary and permanent solutions to system issues, and to create and/or update knowledge base articles. Support multiple technical teams in operational environments with high uptime requirements. May Telecommute.

Job Requirements

Employer will accept a Master’s degree in Electrical Engineering, Engineering, or a related field and one year of experience in the job offered or in an engineering-related occupation.

Contact Instructions

Mail resume to erin.ellingson@stem.com. Must reference job 11384.12.7.

Salary Range

Stem, Inc. is an equal opportunity employer committed to diversity in the workplace and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, religion, national origin, ethnicity, citizenship, sexual orientation, gender identity, age, marital status, disability, genetic information, military status, protected veteran status or any other factor protected by applicable federal, state or local laws.