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From day one at NREL, you’ll connect with coworkers driven by the same mission to save the planet. By joining an organization that values a supportive, inclusive, and flexible work environment, you’ll have the opportunity to engage through our ten employee resource groups, numerous employee-driven clubs, and learning and professional development classes.
NREL supports inclusive, diverse, and unbiased hiring practices that promote creativity and innovation. By collaborating with organizations that focus on diverse talent pools, reaching out to underrepresented demographics, and providing an inclusive application and interview process, our Talent Acquisition team aims to hear all voices equally. We strive to attract a highly diverse workforce and create a culture where every employee feels welcomed and respected and they can be their authentic selves.
Our planet needs us! Learn about NREL’s critical objectives, and see how NREL is focused on saving the planet.
We invite all interested candidates to apply for this opportunity. While we recognize that job seekers may hesitate if they don’t meet every requirement, we encourage dedicated individuals who meet all the basic and additional required qualifications of the role to submit an application. We value the opportunity to consider those who believe they have the necessary skills and ambition to succeed at NREL.
Responsible for managing daily operations on the Service Desk as well as overall management of the team. Provides guidance for the daily and long-term strategy, aligning with industry best practices. This position liaises with groups across the IT organization to establish standards and ensure that maximum value and performance is being realized. Facilitates communication across the laboratory, modeling team to act as the single point of contact for all IT needs within the organization.
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* Must meet educational requirements prior to employment start date.
Extensive knowledge and experience in Service Desk management.
General knowledge of and application of standards, principles, concepts and techniques in specific field. Some understanding of related IT practices and standards.
General knowledge and navigation of IT Service Management Systems.
Skilled in analytical techniques and practices, and problem solving. Skilled in written and verbal communication.
Extensive knowledge and experience in managing day to day operations of a Service Desk.
General knowledge of and application of standards, principles, concepts and techniques in specific field.
Some understanding of related IT practices and standards.
Strong knowledge of IT software and hardware as well as five or more years’ experience working as a manager.
Understanding of KPI reporting and application of metrics to strategy and operations.
General knowledge and navigation of IT Service Management Systems.
Skilled in analytical techniques and practices, and problem solving.
Strong knowledge of IT software and hardware as well as five or more years’ experience working as an IT Service Desk Manager.
Strong customer service skills and commitment to customer service and support.
Strong analytical and problem-solving skills.
Initiative to anticipate issues and provide insight into solutions.
Profound attention to detail and organizational skills. Ability to effectively work in a collaborative team environment.
Ability to manage projects in parallel with daily tasks.
Ability to work independently and with a sense of urgency and accuracy, in a fast-paced team environment.
Strong communication skills, written and verbal.
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The anticipated closing window for application submission is up to 30 days and may be extended as needed.
NREL takes into consideration a candidate’s education, training, and experience, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the Colorado Equal Pay for Equal Work Act, a potential new employee’s salary history will not be used in compensation decisions.
* Based on eligibility rules
NREL is committed to maintaining a drug-free workplace in accordance with the federal Drug-Free Workplace Act and complies with federal laws prohibiting the possession and use of illegal drugs. Under federal law, marijuana remains an illegal drug.
If you are offered employment at NREL, you must pass a pre-employment drug test prior to commencing employment. Unless prohibited by state or local law, the pre-employment drug test will include marijuana. If you test positive on the pre-employment drug test, your offer of employment may be withdrawn.
Please note that in order to be considered an applicant for any position at NREL you must submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions. Please include a cover letter and resume with each position application.
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NREL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard basis of age (40 and over), color, disability, gender identity, genetic information, marital status, domestic partner status, military or veteran status, national origin/ancestry, race, religion, creed, sex (including pregnancy, childbirth, breastfeeding), sexual orientation, and any other applicable status protected by federal, state, or local laws.
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