Digital Workplace Services Analyst

Full-time
Remote friendly (US, Long Beach, CA United States of America)

Are you ready to be part of a company that's not just talking about the future, but actively shaping it? Join The AES Corporation (NYSE: AES), a Fortune 500 company that's leading the charge in the global energy revolution. With operations spanning 14 countries, AES is committed to shaping a future through innovation and collaboration. Our dedication to innovation has earned us recognition as one of the Top Ten Best Workplaces for Innovators by Fast Company in 2022. And with our certification as a Great Place to Work, you can be confident that you're joining a company that values its people just as much as its groundbreaking ideas.

AES is proudly ranked #1 globally in renewable energy sales to corporations, and with $12.7B in revenues in 2023, we have the resources and expertise to make a significant impact as we provide electricity to 25 million customers worldwide. As the world moves towards a net-zero future, AES is committed to meeting the Paris Agreement's goals by 2050. Our innovative solutions, such as 24/7 carbon-free energy for data centers, are setting the pace for rapid, global decarbonization.

If you're ready to be part of a company that's not just adapting to change, but driving it, AES is the place for you. We're not just building a cleaner, more sustainable future - we're powering it. Apply now and energize your career with a true leader in the global energy transformation.

The Digital Workplace Services Technician is part of our Global DWX & Collaborations team, delivering modern experiences with a focus on digital satisfaction. In a team environment, you solve technical user issues, configure and deploy complex systems, and strive for continuous improvements and automations improving digital workplace experiences for AES people. AES is a Fortune 500 global power company that operates on four continents. Check us out!

This position is perfect for you if you are a(n)

  • Effective Communicator – You present information in a clear, professional manner
  • Service oriented – You are a people-person who is systematic and trustworthy
  • Expert in your field - You seek to continuously learn new technologies, trends, and developments
  • Skilled problem solver – You are confident in your knowledge and research capabilities
  • Team player – You enjoy being part of a team, collaborating and brainstorming together
  • Principled – Ethics, values and integrity are your priority when handling confidential information

What you’ll do

AES’ Digital Workplace Services Technicians deploy and support the end user devices that provide our workforce secure access to the communication and collaboration platforms, applications, and data they require to be successful. Supporting technical issues using existing knowledge, researching, and troubleshooting, you will resolve incidents and manage requests in-person and remotely. Technicians maintain inventory and update records ensuring accuracy of assets and compliance with our digital asset lifecycle program. As someone who is never satisfied with the status quo, and with a goal of process improvement, automations, and self-service, you play an important role to discover and document problem-solving / troubleshooting steps and update user guides and knowledge articles.

AES is an Equal Opportunity Employer who is committed to building strength and delivering long-term sustainability through diversity and inclusion. Respecting all backgrounds, differences and perspectives enables us to improve the lives of our people, customers, suppliers, contractors, and the communities in which we live and work. All qualified applicants will receive consideration for employment without regard to sex, sexual orientation, gender, gender identity and/or expression, race, national origin, ethnicity, age, religion, marital status, physical or mental disability, pregnancy, childbirth, or related medical condition, military or veteran status, or any other characteristic protected under applicable law. E-Verify Notice: AES will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

The expected salary for this position, at commencement of employment, is between $92,000 and $110,075/Annual; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements such as annual bonus, in addition to a full range of medical, dental, vision, life, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if a candidate receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.