Customer Experience Coordinator (Sun Valley)

The Role

Join our team as a Customer Experience Coordinator, where you'll ensure seamless rental experiences with your expertise in customer communication and detail-oriented approach to service coordination. You'll manage inquiries, oversee the rental process from paperwork to customer guidance, and collaborate across departments to uphold exceptional service standards. Your role is pivotal in enhancing customer satisfaction and driving our commitment to a smooth, enjoyable rental journey.

• Engage with customers to understand their needs and preferences before the rental process begins.
• Offer personalized recommendations and solutions to enhance customer satisfaction.
• Communicate essential details of the rental process clearly and transparently.
• Respond to customer inquiries promptly, providing detailed information on products and services.
• Instruct customers on product features, usage, and the return process, addressing any questions for a better rental experience.
• Manage the end-to-end rental process, ensuring all steps meet customer requirements and expectations.
• Collaborate with internal teams to streamline processes and proactively resolve any potential issues.
• Arrange transportation logistics for equipment and process related paperwork, ensuring compliance with standards.
• Assist in special projects, asset management, and inventory, including yard and shop physical inventory checks.
• Keep accurate and organized records of customer interactions and rental transactions.
• Maintain thorough documentation for operational reference and continuous improvement.
• Handle customer calls and sales requests efficiently, overseeing all aspects of equipment rentals.
• Coordinate with internal departments like finance for credit authorizations and with service technicians for equipment readiness.
• Support Field Operations and Energy Services Staff in various projects and operational tasks.

• Possessing strong verbal and written communication skills, with a proven customer-centric approach.
• Must be adept at actively listening and comprehending customer needs to facilitate effective interaction and service.
• Demonstrable experience in customer service roles, ideally within a rental or event coordination context. A background in similar positions will be considered a valuable asset.
• Detail-oriented nature with a talent for organization and multitasking.
• Should be capable of prioritizing responsibilities efficiently in a dynamic, fast-paced setting.
• Proficiency in managing paperwork is essential, including preparing agreements, handling invoices, and maintaining meticulous records related to equipment rentals.
• Ability to collaborate seamlessly with different departments and personnel, ensuring cohesive operations and service delivery.
• Competent computer skills are required, with a preference for individuals familiar with rental management software and proficient in the Microsoft Office Suite.

• Start time- 7:00AM
• May require some OT and weekends, depending on business needs

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