Administrative Program Coordinator

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive.

Additionally, you will enjoy:
• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
• 401(k) with company match
• Paid vacation, sick, personal and parental leave time
• Paid Volunteer Time: giving back to our communities is important to us
• Employee Recognition Program – convert your recognition points into gift cards
• Employee Assistance Program – offers benefits to help you manage daily responsibilities
• Access to on-demand training courses to advance further in your career

Job Description

We are looking for a talented individual…

To join our team as a Program Coordinator! The Program and Operations support staff ensure smooth delivery of projects and programs, both internally and externally; while adhering to program, practice, and operations guidelines. Program and Operations support staff roles often encompass multiple areas including; data management, metrics and reporting, team facilitation and coordination, and process definition and improvement. The breadth of scope ranges from supporting individual programs, projects, or processes at the lower levels, to supporting entire functions (practices, business development, etc.) or the company at the higher levels. These roles tend to be more internal-facing than client-facing, although people in operations roles will often have direct client, customer, or trade ally communication and contact.

Successful candidates will must reside in or be willing to commute to Madison WI.

For this exciting career opportunity, you’re a great fit if you can…

• Support internal operations by handling various mail tasks such as preparing, scanning, and routing mail accurately and per client business rules. Route mail, faxes, emails, and online submissions and responses to the appropriate program staff.
• Assist in processing program and income qualified rebate claims while maintaining physical and electronic records for all program projects.
• Perform clerical duties including data entry, mail management, file merging, and assisting in the management of file archival systems while upholding customer privacy policies and following office procedures to ensure data security and workflow efficiency.
• Handle incoming and outgoing calls, maintaining client privacy standards, and escalating priority issues when necessary. Additionally, respond to inquiries from customers through phone, chat, and email, providing prompt and accurate information and resources.
• Complete review processes by obtaining and reviewing supporting documentation in accordance with terms and conditions of the program.
• Export predesigned reports
• Oversee the managent of shared inboxes, prioritizing responses, and routing correspondance as needed
• Attend staff meetings and other program support
• Complete special projects
• Hours worked: Monday to Friday; 9:00am-5:00pm

In this exciting career opportunity, you will have…

• 0-2 years of relevant industry experience
• Good verbal, organization, customer service and written communication skills.
• Knowledge of or ability to learn and accurately apply application processing techniques, procedures and practices in a timely manner is essential.
• Fluency in the use of Microsoft Office, specifically Outlook, Word, and Excel.
• Must be a Wisconsin resident, must be willing to commute to Madison Office 5 days a week.

Compensation:

$18.00 - $20.00 / hourly

Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

Compensation Range

Currency

Type

Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

Sponsorship is not available for this position at this time. Successful hires must pass pre-employment checks.

Equal Opportunity Employer

As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.

The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.