Solar R&R Coordinator

Why ClearSource?

ClearSource is passionate about our Core Values!

• Customer First – We share an intense passion for creating an exceptional customer experience.
• Personal Accountability – Commit to do the right thing and do it.
• Humble Courage – Be brave enough to seek, deliver, and accept feedback.
• Hungry – Do your best every day to make great things happen.
• Happy & Healthy – Choose well, live well.

Do these values resonate with you?
Do you strive to provide an exceptional, authentic customer experience every day?

If the answer is yes, then ClearSource is looking for you to join our team as a Solar R&R Coordinator serving our client in the Solar Campaign. You should be a driven and motivated person prioritizing customers’ needs, have prior relevant experience, and Utilize Salesforce CRM software to document customer interaction.

Enjoy these outstanding perks and benefits: 

• Competitive salary
• Medical and dental Insurance (with free dependent)
• Group life insurance
• Paid time off (PTO)
• Outstanding career growth
• Passionate, energetic & innovative work culture
• Friendly, team-driven environment
• Skills and leadership development

What you will do as a Solar R&R Coordinator

Plays a pivotal role in achieving our overarching objectives: Client satisfaction, financial health, and Staff success. It ensures top-notch customer experiences aligned with service-level agreements, maintaining operational excellence to serve both clients and staff while yielding shareholder returns. Satisfied employees go the extra mile, boosting client satisfaction and minimizing expenses, making Operations the backbone

• Attend weekly one on one with their leader and implement decisions and execute action items that result.
• Show up for assigned shifts and follow scheduled lunches and breaks.
• Manage R&R inbound phone calls for both customer-related inquiries and internal transfers; maintain established service levels.
• Provide customers with the R&R Intake form and answer any questions the customer may have concerned the R&R process
• Follow up with all customer interactions, confirm quote details, and ensure all necessary material is recorded to the case. 
• Provide excellent customer service and drive customer satisfaction by providing exceptional experience.
• Utilize Salesforce CRM software to document customer interaction.
• Process customer’s R&R Intake form and update the formstack.
• Coordinate with other departments to provide excellent experience to customers.
• Follow up with all R&R requests, send out customer quotes, and ensure all necessary material is recorded to the Case.
• Meet or exceed KPIs and objectives set by management.

What ClearSource Needs from You

• At least College Level
• At least 1 year of experience as Customer Service Representative or Technical support Representative in a BPO setting.
• Salesforce navigation experience is a plus
• Handled solar campaign experience is a plus
• Average Typing skills
• Must have his/her own stable Internet Service connection of at least 15-20 MBPS Internet Speed and Power source.
• Amenable to shifting schedules (Graveyard Shift) and/or split rest days.