Solar Interconnection Specialist
ClearSource
Full-time
On-site
Pasig City Ortigas
Why ClearSource?
ClearSource is passionate about our Core Values!
Do these values resonate with you?
Do you strive to provide an exceptional, authentic customer experience every day?
If the answer is yes, then ClearSource is looking for you to join our team as a Solar Interconnection Specialist serving our client in the Solar Campaign. You should be a driven and motivated person prioritizing customers’ needs, have prior relevant experience, and be designing solar permit packages that adhere to AHJ codes and standards.
Enjoy these outstanding perks and benefits:
What you will do as a Solar Interconnection Specialist
Serves as a company ambassador by delivering a high level of professionalism and quality through the delivery of exceptional customer service and support by utilizing strong verbal and written communication skills and effective telephone techniques Troubleshoots and problem solve customer's issues or concerns by providing solutions, recommendations, replacements, gathering of sensitive information, and/or detailed product information with a sense of urgency while using a positive and empathetic approach at all times
ClearSource is passionate about our Core Values!
- Customer First – We share an intense passion for creating an exceptional customer experience.
- Personal Accountability – Commit to do the right thing and do it.
- Humble Courage – Be brave enough to seek, deliver, and accept feedback.
- Hungry – Do your best every day to make great things happen.
- Happy & Healthy – Choose well, live well.
Do these values resonate with you?
Do you strive to provide an exceptional, authentic customer experience every day?
If the answer is yes, then ClearSource is looking for you to join our team as a Solar Interconnection Specialist serving our client in the Solar Campaign. You should be a driven and motivated person prioritizing customers’ needs, have prior relevant experience, and be designing solar permit packages that adhere to AHJ codes and standards.
Enjoy these outstanding perks and benefits:
- Competitive salary
- Medical and dental Insurance (with free dependents)
- Group life insurance
- Paid time off (PTO)
- Outstanding career growth
- Passionate, energetic & innovative work culture
- Friendly, team-driven environment
- Skills and leadership development
What you will do as a Solar Interconnection Specialist
Serves as a company ambassador by delivering a high level of professionalism and quality through the delivery of exceptional customer service and support by utilizing strong verbal and written communication skills and effective telephone techniques Troubleshoots and problem solve customer's issues or concerns by providing solutions, recommendations, replacements, gathering of sensitive information, and/or detailed product information with a sense of urgency while using a positive and empathetic approach at all times
- Monitor Dashboards for required tasks
- Monitor automation tools as needed to meet requirements and timelines
- Monitor and follow-up on the rebates reservations and payment, as well as Interconnection approval process within Service Level Agreement
- Prepare and Submit documents for utilities and/or incentive programs within Service Level Agreement
- Be the Subject Matter Expert in assigned markets on all Interconnection/Incentive program requirements and processes and service as a resources for internal stakeholders
- Coordinate with our teams to ensure timely response to program requirements and corrections
- Own creation and maintenance of training and reference materials
- Train new team members on processes
- Identify areas of opportunity for pipeline efficiency gains and process improvement
- Proactively identifies program requirement changes and potential risk
- Problem solve internal/external escalations quickly in coordination with other teams and communication resolution in a professional manner
- Own communication of existing requirements, delays, updates and requirement changes from the utility or incentive program to team leadership and other internal departments
- Perform discovery in new market research and help lead process implementation
- rive action and identification of potential risks through dynamic reporting on pipeline metrics
- Analyze trends and challenges with interconnection/incentive pipelines and enact possible solutions
- Identify areas of opportunity for pipeline efficiency gains and process improvement
- Review incentive milestones to release payment to Channel Partners
- Perform additional tasks as assigned
- Maintain professionalism and responsiveness in the workplace and online communications.
- Make meaningful contributions in all weekly meetings (1x1’s and team huddles) by maintaining engagement through questions and responses. Takes the initiative to obtain and consistently upgrade product knowledge.
- Builds relationships and works closely with customers, co-workers, and all levels of the organization in a positive manner to supply necessary updates and reporting as needed.
- Recommends improvements to management in service, product, procedures, and/or packaging to support operational excellence or to prevent future issues of a similar nature.
- Report any training needs or system error/discrepancies to the supervisor.
- Complete other tasks as deemed appropriate by the supervisor.
- Regular attendance, punctuality, and adherence to an agreed-upon schedule of availability are conditions of employment and essential function of this position.
- College Graduate/ or equivalent work experience
- 6 months experience on Contract Review Team required
- Average communication skills
- Average Typing skills
- Must have his/her own stable Internet Service connection of at least 15-20 MBPS Internet Speed and Power source.
- Amenable to shifting schedules (Graveyard Shift) and/or split rest days.