Quality Assurance

Why ClearSource?
ClearSource is passionate about our Core Values!

• Customer First – We share an intense passion for creating an exceptional customer experience.
• Personal Accountability – Commit to do the right thing and do it.
• Humble Courage – Be brave enough to seek, deliver, and accept feedback.
• Hungry – Do your best every day to make great things happen.
• Happy & Healthy – Choose well, live well.

Do these values resonate with you?
Do you strive to provide an exceptional, authentic customer experience every day?

If the answer is yes, then ClearSource is looking for you to join our team as a Quality Assurance. You should be responsible for providing teaching opportunities through evaluations, gathering opportunities, monitoring quality variance, and bridge knowledge/process gaps from clients and prior experience.

Enjoy these outstanding perks and benefits: 

• Competitive salary
• Medical and dental Insurance (with free dependent)
• Paid time off (PTO)
• Outstanding career growth
• Passionate, energetic & innovative work culture
• Friendly, team-driven environment
• Skills and leadership development

What you will do as a Quality Assurance 

• Show up for assigned shift and adhere schedule as based in myHR.
• To conduct call evaluations and utilize QA Guidelines as based for scoring.
• To consolidate markdowns and important updates for company Newsletter.
• Participate in internal and client calibration sessions to maintain consistency and alignment in QA evaluations.

What ClearSource Needs from You

• Minimum of 6 mos. experience with Traeger
• No disciplinary or corrective actions for the last 6 months
• Passing overall scorecard for the last 3 months
• With good attendance record
• Effective communications skills