Program Ready Trainer

Why ClearSource?
ClearSource is passionate about our Core Values!
 

• Customer First – We share an intense passion for creating an exceptional customer experience.
• Personal Accountability – Commit to do the right thing and do it.
• Humble Courage – Be brave enough to seek, deliver, and accept feedback.
• Hungry – Do your best every day to make great things happen.
• Happy & Healthy – Choose well, live well.

Do these values resonate with you?
Do you strive to provide an exceptional, authentic customer experience every day?

If the answer is yes, then ClearSource is looking for you to join our team as a Program Ready Trainer. You should be driven to implement training modules provided by the clients, evaluating trainees’ performance based on client’s metrics and making recommendations in endorsing trainees to production.

Enjoy these outstanding perks and benefits: 

• Competitive salary
• Medical and dental Insurance (with free dependents)
• Group life insurance
• Paid time off (PTO)
• Outstanding career growth
• Passionate, energetic & innovative work culture
• Friendly, team-driven environment
• Skills and leadership development

What you will do as a Program Ready Trainer

• Conduct Product Specifics Training to Customer Service Associates (CSA’s) and evaluate the latter’s progress during and beyond the training period, as needed
• Implement the training needs analysis (TNA) process to identify skills or competency gaps and establishes measures to track trainee’s progress
• Develop and execute innovative strategies to ensure the CSAs have the necessary skills and competencies to meet client expectations and service levels
• Keep up to date on overall activities of the training class, identify problem areas, and take corrective actions
• Monitor trainees’ performance and see to it that optimum levels are met prior to certification otherwise smoothly ease out trainee from training
• Ensure that the Daily Training Summary (DTS) which consist of trainees’ data compilation, attendance report generation, and accompanying analyses are completed and provided to the Senior Trainer immediately after training
• Coordinate with HR, Finance/Admin, IT, TQA, and Ops for possible trainees’ concerns during training
• Ensure the timely and accurate production or reproduction of needed training materials, preparation of training supplies, and reservations of training rooms
• Attend TQA Global Meetings, QA calibration sessions, and similar get-togethers to become updated with latest concerns and issues in the department and in the program
• Routinely provide guidance to and assist in the training of less experienced staff
• Manage trainee discipline and grievances
• Serve as a role model to the trainees by dressing properly and following all the standard operations procedures as agreed