Operations Manager (On-Site)

Lead. Inspire. Deliver. Become an Operations Manager at ClearSource!

Are you a strategic thinker, a people-driven leader, and a problem-solver who thrives in fast-paced environments? Do you know how to balance business objectives with employee engagement while ensuring client satisfaction? If you’re nodding yes, ClearSource is looking for an exceptional Operations Manager to partner with our Director of Operations and drive performance, growth, and success!

Why ClearSource?

At ClearSource, we believe in Making Lives Better—for our employees, our clients, and their customers. Our core values drive everything we do:

• Customer First – We are obsessed with delivering an exceptional customer experience.
• Personal Accountability – We do the right thing and do it well.
• Humble Courage – We embrace feedback, seek growth, and push ourselves to improve.
• Hungry – We bring passion, energy, and drive to everything we do.
• Happy & Healthy – We believe in choosing well and living well.

If these values resonate with you, we want you on our team!

What You’ll Do as an Operations Manager

This isn’t just about managing numbers—it’s about leading people, driving performance, and fostering a culture of success. You will be at the heart of ClearSource’s operations, ensuring that employees feel supported, clients are satisfied, and business goals are met.

Your Impact:

• Lead and mentor your team, ensuring they grow professionally and excel in their roles.
• Analyze key performance indicators (KPIs) and implement strategic solutions to hit targets.
• Partner with clients to align expectations, resolve issues, and drive program success.
• Collaborate with Support Teams (Recruiting, IT, Learning & Development) to optimize hiring, training, and operational efficiency.
• Maintain a high-energy, people-first environment where employees feel valued and empowered.
• Uphold ClearSource’s high service standards, ensuring customers receive best-in-class experiences.
• Handle escalations with urgency, ensuring swift resolution of business or employee concerns.

What We’re Looking For

• Excellent English communication skills – You’ll be leading conversations with teams and clients.
• Bachelor’s degree (any 4-year course) – We value education and strategic thinking.
• 4+ years of leadership & managerial experience – You know how to guide and inspire teams.
• 5+ years of BPO experience – You understand the industry and its challenges.
• 3+ years as an Operations Manager – You’ve successfully led operations before and are ready to take it to the next level.

What’s in It for You?

• Competitive salary and benefits package
• Career growth opportunities in a thriving global BPO
• A dynamic, people-focused company culture
• The chance to make a real impact on people, business, and client success

At ClearSource, we don’t just hire leaders—we build them. If you’re ready to inspire teams, drive performance, and make a difference, apply now and let’s grow together!