Operations Manager

Why ClearSource?
ClearSource is passionate about our Core Values!

• Customer First – We share an intense passion for creating an exceptional customer experience.
• Personal Accountability – Commit to do the right thing and do it.
• Humble Courage – Be brave enough to seek, deliver, and accept feedback.
• Hungry – Do your best every day to make great things happen.
• Happy & Healthy – Choose well, live well.

Do these values resonate with you?
Do you strive to provide an exceptional, authentic customer experience every day?

If the answer is yes, then ClearSource is looking for you to join our team as an Operation Manager serving our client in the Solar Campaign. You should be a driven and motivated person ensuring client satisfaction by overseeing the operations of lines of business under management in a way that drives employee engagement while achieving program-wide financial goals.

Enjoy these outstanding perks and benefits: 

• Competitive salary
• Medical and dental Insurance (with free dependents)
• Group life insurance
• Paid time off (PTO)
• Outstanding career growth
• Passionate, energetic & innovative work culture
• Friendly, team-driven environment
• Skills and leadership development

What you will do as an Operation Manager

• Conduct a weekly team meeting with direct report leaders to:
  • Review performance results
  • Perform root cause analysis and resolution of issues.
  • Identify opportunities and recognize good performance.
• Conduct a weekly one-on-one meeting with each direct report leader to:
  • Ensure alignment of mutual expectations.
  • Assess and improve job satisfaction.
• Conduct a weekly coaching session with each direct report leader to assess and improve their leadership skills, including their adherence to the standard practice for coaching sessions.
• Perform monthly triad sessions with each STL/TL and record interaction assessments to ensure that coaching standards are being applied in accordance with the company standards.
• Review role definitions for all positions under management monthly to set and communicate expectations.
• Design and promote high visibility of key performance indicator (KPI) reports which monitor progress toward program goals for production- and supervisor-level staff.
• Update People Analyzer first week of the month and submit end of month for direct reports.
• Conduct selection of new hires and internal promotions through interviews.
• Conduct a weekly quality calibration meeting with each client for programs under management and own the resolution of findings identified.
  • Assess the efficacy of training efforts and provide feedback to the Learning and Development department to close gaps in knowledge and skill.
• Review all disciplinary actions to ensure alignment with principles taught in the company’s leadership training program, the company Core Values, and the Code of Conduct
• Handle the resolution of client requests and escalations in a timely manner.
• Escalate with urgency any disruptions to business, issues negatively affecting employee welfare, or situations that might lead to client distrust.
• Align employees around our mission through education and initiatives.

What ClearSource Needs from You

• Graduate of any 4-year course
• 1 year of Operations Manager experience
• Proven track record in managing performance of teams/LOBs.
• Can exemplify and drive a strong culture aligned with company Core Values
• Good analytical, people and communication skills
• Ability to drive performance and manage overall Operations of a cluster/group