Junior IT Administrator - India

Why ClearSource?

ClearSource is a people-driven company focused on delivering exceptional customer experiences every day! We truly believe in our Core Values – Customer First, Personal Accountability, Humble Courage, Hungry, and Happy & Healthy. They define ClearSource’s DNA and make us a great company to work for. We support all our people in helping them realize their greatest potential.

ClearSource is looking for an exceptional IT Administrator to work with our IT professionals. If you are passionate, responsible for designing, managing, and troubleshooting the organization’s network infrastructure and other data communication systems and want to join a company with a fantastic work culture, then this opportunity is for you!

What you will do as a IT Administrator

• Provide remote service desk to all offices and users
• Serve as the first point of contact for customers seeking technical assistance over the phone or from ticketing system
• Perform first level troubleshooting on PC, OS and basic office applications
• Logs, analyzes, and rectifies issues reported to the IT service desk
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• status and other information needed
• Relay any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures
• Contribute to updating Knowledge-Based & IT playbook
• Ensure issues are correctly routed to appropriate support groups if unresolved by helpdesk
• Basic User setup – Creation & Termination of AD User Accounts, Email, AD Group Membership etc.
• Configuration of new IT equipment (Laptops, Desktops and Mobile Devices)
• Create outstanding customer support experience by ensuring timely resolution, communicating promptly on progress and handling customers with a kind and professional attitude.
• Maintain IT equipment inventory
• Troubleshooting network communication issues, and end user network connectivity.
• Co-ordinate with other teams as needed and share technical skills or transfer knowledge.
• Maintain system-related documentation and procedures
• Send notification or advisory in the event of outages

What ClearSource Needs from You

• Bachelor’s degree in computer science, Information Technology, or related field
• At least two years of proven experience as a Systems Administrator/Engineer or similar role.
• Hands-on-experience with systems administration including configuration, deployment, security and maintenance of windows server 2016 and above.
• Hands-on-experience with cloud platforms such as Microsoft M365 suite, Intune, Azure, Defender, Entra ID, and AWS services such as EC2, S3, and Amazon Connect.
• Proficiency with Windows and Linux operating systems (macOS is a plus).
• Understanding of LAN/WAN environments is required.
• Understanding of IT security principles and practices is needed
• Working knowledge in storage solutions (NAS, SAN) is required.
• Familiarity with virtualization technologies (VMware, Hyper-V) is essential
• Basic scripting skills (PowerShell, Bash) is needed.
• Understanding of software licensing and compliance is necessary.