Interconnection Coordinator
ClearSource
Full-time
On-site
Pasig City Ortigas
Why ClearSource?
ClearSource is passionate about our Core Values!
Do these values resonate with you?
Do you strive to provide an exceptional, authentic customer experience every day?
If the answer is yes, then ClearSource is looking for you to join our team as a Interconnection Coordinator serving our client in the Solar Campaign. You should be a driven and motivated person prioritizing customers’ needs, have prior relevant experience, and be designing solar permit packages that adhere to AHJ codes and standards.
Enjoy these outstanding perks and benefits:
What you will do as a Interconnection Coordinator
Serves as a company ambassador by delivering a high level of professionalism and quality through the delivery of exceptional customer service and support by utilizing strong verbal and written communication skills and effective telephone techniques Troubleshoots and problem solve customer's issues or concerns by providing solutions, recommendations, replacements, gathering of sensitive information, and/or detailed product information with a sense of urgency while using a positive and empathetic approach at all times
ClearSource is passionate about our Core Values!
- Customer First – We share an intense passion for creating an exceptional customer experience.
- Personal Accountability – Commit to do the right thing and do it.
- Humble Courage – Be brave enough to seek, deliver, and accept feedback.
- Hungry – Do your best every day to make great things happen.
- Happy & Healthy – Choose well, live well.
Do these values resonate with you?
Do you strive to provide an exceptional, authentic customer experience every day?
If the answer is yes, then ClearSource is looking for you to join our team as a Interconnection Coordinator serving our client in the Solar Campaign. You should be a driven and motivated person prioritizing customers’ needs, have prior relevant experience, and be designing solar permit packages that adhere to AHJ codes and standards.
Enjoy these outstanding perks and benefits:
- Competitive salary
- Medical and dental Insurance (with free dependents)
- Group life insurance
- Paid time off (PTO)
- Outstanding career growth
- Passionate, energetic & innovative work culture
- Friendly, team-driven environment
- Skills and leadership development
What you will do as a Interconnection Coordinator
Serves as a company ambassador by delivering a high level of professionalism and quality through the delivery of exceptional customer service and support by utilizing strong verbal and written communication skills and effective telephone techniques Troubleshoots and problem solve customer's issues or concerns by providing solutions, recommendations, replacements, gathering of sensitive information, and/or detailed product information with a sense of urgency while using a positive and empathetic approach at all times
- Review, prepare, submit, and receive permit application packages in accordance with jurisdictional requirements and support the application throughout its lifecycle (Also, interconnection, rebate, etc., applications as deemed applicable by leadership).
- Coordinate payments, communicate with internal parties to facilitate proper jurisdictions comments/revisions, record corrections and update database(s) for process improvement, and collaborate to streamline team processes.
- Ensure high quality of submissions (and approval rates) by staying up to date on all solar submission processes and AHJ requirements.
- Adhere to established schedule as designated by leadership.
- Maintain professionalism and responsiveness in workplace and online communications.
- Make meaningful contributions in all weekly meetings (1x1’s and team huddles) by maintaining engagement through questions and responses.
- Maintain professionalism and responsiveness in the workplace and online communications.
- Make meaningful contributions in all weekly meetings (1x1’s and team huddles) by maintaining engagement through questions and responses. Takes the initiative to obtain and consistently upgrade product knowledge.
- Builds relationships and works closely with customers, co-workers, and all levels of the organization in a positive manner to supply necessary updates and reporting as needed.
- Recommends improvements to management in service, product, procedures, and/or packaging to support operational excellence or to prevent future issues of a similar nature.
- Report any training needs or system error/discrepancies to the supervisor.
- Complete other tasks as deemed appropriate by the supervisor.
- Regular attendance, punctuality, and adherence to an agreed-upon schedule of availability are conditions of employment and essential function of this position.
- College Level/High School Grad
- Proven work experience as a Solar Project Coordinator for a US Company or similar role.
- 1 year experience in solar interconnection applications to utilities in California (PGE, SCE, SDG&E, LADWP, etc.). Experience in Texas and Florida is a plus.
- An ability to prepare and interpret flowcharts, schedules and step-by-step action plans
- Solid organizational skills, including multitasking and time-management
- Strong client-facing and teamwork skills
- Familiarity with risk management and quality assurance control
- Hands-on experience with project management tools (e.g. CRMs)
- Average communication skills
- Average Typing skills
- Must have his/her own stable Internet Service connection of at least 15-20 MBPS Internet Speed and Power source.
- Amenable to shifting schedules (Graveyard Shift) and/or split rest days.