Healthcare Sales Associate | For Pooling (US Based)

Why ClearSource?
ClearSource is passionate about our Core Values!
 

• Customer First – We share an intense passion for creating an exceptional customer experience.
• Personal Accountability – Commit to do the right thing and do it.
• Humble Courage – Be brave enough to seek, deliver, and accept feedback.
• Hungry – Do your best every day to make great things happen.
• Happy & Healthy – Choose well, live well.

Do these values resonate with you?
Do you strive to provide an exceptional, authentic customer experience every day?

If the answer is yes, then ClearSource is looking for you to join our team as a Healthcare Sales Associate serving our client in the Healthcare Campaign. You should be a driven and motivated person prioritizing customers’ needs and have prior relevant experience.

Enjoy these outstanding perks and benefits: 

• Health and Dental Insurance
• Life Insurance
• 401(K)
• Passionate, energetic & innovative work culture
• Friendly, team-driven environment
• Skills and leadership development

What you will do as a Healthcare Sales Associate

• Serves as a company ambassador by delivering a high level of professionalism and quality through the delivery of exceptional customer service and support by utilizing strong verbal and written communication skills and effective telephone techniques Troubleshoots and problem solve customer's issues or concerns by providing solutions, recommendations, replacements, gathering of sensitive information, and/or detailed product information with a sense of urgency while using a positive and empathetic approach at all times
• Completes, maintains, and processes pertinent paperwork and records with high attention to detail to ensure accurate data is entered in CRM and other technology as needed.
• Completes daily tasks within pre-established timelines by appropriately prioritizing multiple tasks within or across projects or cross-functional teams with minimal direction from management.
• Meets all identified team and client performance metrics, goals, and deadlines in a fast-paced, ever-changing, high-performing team-based environment. Provides backup support to other teams as needed.
• Takes the initiative to obtain and consistently upgrade product knowledge.
• Builds relationships and works closely with customers, co-workers, and all levels of the organization in a positive manner to supply necessary updates and reporting as needed.
• Recommends improvements to management in service, product, procedures, and/or packaging to support operational excellence or to prevent future issues of a similar nature.
• Report any training needs or system error/discrepancies to the supervisor.
• Complete other tasks as deemed appropriate by the supervisor.
• Regular attendance, punctuality, and adherence to an agreed-upon schedule of availability are conditions of employment and essential functions of this position.
• Show up for assigned shifts and follow scheduled lunches and breaks.
• Take inbound and outbound and provide process-related resolutions.
• Care for customers in accordance with ClearSource standards of quality:
  • Accuracy – always give only correct information and follow established processes
  • Connection – emotionally connect the customer with our client’s brand
  • Ease – focus on one-contact resolution while minimizing the customer’s time and effort to resolve the issue
• Receive inbound calls and assist the clients on their inquiries.
• Do outbound calls to follow up on client's inquiry.
• Call clients inquiring through the website. Book appointments for clients needing hearing evaluation.
• Providing clients with details about their appointments (time, name of provider, address and phone number.
• Assist clients in updating their account if needed.
• Add notes on their accounts with regards to what happened on the call/transaction.  Make sure details are placed correctly on their accounts.  Make sure to add companion script on every hearing evaluation.
• Make sure that clients will be referred to our designated department for insurance inquiries.

What ClearSource Needs from You

• Must have a year Customer Service and Sales experience for inbound or outbound accounts
• Must have at least 2 years call center experience
• At least High School Graduate
• Amenable to shifting schedules 
• Must have his/her own stable Internet Service connection
• Work at Home set up

ClearSource is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

 Applicants must be authorized to work in the United States. We do not currently sponsor employment visas.
Employment is contingent upon successful completion of a background check and drug screening. 
If you require an accommodation due to a disability to complete the application process, please contact us at hrdepartmentus@clearsourcebpo.com.

ClearSource participates in E-Verify. We will provide the U.S. government with information from each new employee's Form I-9 to confirm work authorization. For more information, please visit USCIS E-Verify Website. Applicants have rights under Federal Employment Laws:  Right to Work.