Customer Support Technician for Solar Account

ClearSource is passionate about our Core Values!

• Customer First – We share an intense passion for creating an exceptional customer experience.
• Personal Accountability – Commit to do the right thing and do it.
• Humble Courage – Be brave enough to seek, deliver, and accept feedback.
• Hungry – Do your best every day to make great things happen.
• Happy & Healthy – Choose well, live well.

Do these values resonate with you?

ClearSource is seeking for a dedicated and technically skilled Customer Support Technician who will be accountable for resolving customer issues in a manner that minimizes the customer’s time and effort required to achieve resolution and leaves the customer feeling valued.

What you will do as Customer Support Technician

• Identifying and diagnosing issues in solar panels, inverters, batteries, and monitoring systems.
• Utilizing software tools to analyze system performance and detect faults.
• Guiding customers and technicians through the process of fixing hardware and software issues.
• Resolving connectivity issues in solar monitoring systems
• Assisting customers using remote tools to access and configure solar monitoring systems or inverters.
• Resetting system parameters and updating firmware when needed.
• Assisting field technicians or contractors with the setup and commissioning of solar systems.
• Verifying the proper connection of panels, inverters, and other components.
• Supporting the integration of solar systems with grid connections, smart meters, or energy storage systems.
• Documenting reported issues, troubleshooting steps, and resolutions in a ticketing system.
• Creating and updating manuals, FAQs, and instructional videos for common customer issues.
• Ability to conduct online Webinar

What ClearSource Needs from You

• Experience: 1-2 years in a customer support or technical support role for Solar Accounts
• Communication Skills: Excellent verbal and written communication skills with the ability to explain technical concepts in layman’s terms.
• Problem-Solving: Strong analytical skills and a proactive approach to troubleshooting.