Customer Support Representative (On-Site)
ClearSourceYour Mission: Deliver Outstanding Customer Experiences!
Are you passionate about helping others? Do you excel at problem-solving and making customers feel heard and valued? If so, we want YOU on our team!
At ClearSource, we are customer experience experts—and we’re looking for Customer Support Representatives who are ready to create positive, meaningful interactions with customers every day.
Why Join ClearSource?
We believe in "Making Lives Better"—for our employees, our clients, and their customers. Our team thrives on collaboration, growth, and a passion for delivering world-class service.
Our Core Values:
Customer First – We prioritize delivering an exceptional customer experience.
Personal Accountability – We take ownership and do the right thing.
Humble Courage – We seek and accept feedback to improve.
Hungry – We bring our best effort every day.
Happy & Healthy – We believe well-being leads to success.
Do these values align with who you are? If so, apply now!
What You’ll Do as a Customer Support Representative:
Respond to customer inquiries via chat and SMS, ensuring timely and accurate support.
Resolve issues efficiently while making the process as easy as possible for the customer.
Process orders, refunds, and account updates based on customer needs.
Guide customers on website navigation, password resets, and account upgrades.
Support Social Marketers by answering commission-related questions (for select agents).
Document interactions and follow established processes and protocols.
Work collaboratively with teammates, leaders, and other departments to find solutions.
Meet key performance metrics, including accuracy, connection, and efficiency.
What We’re Looking For:
High school diploma (or equivalent).
1+ year of experience in a call center or customer support role.
Strong English and Spanish communication skills (B2+ or higher).
Training will be onsite – must be able to attend in office in Escazu for two weeks
Customer-first mindset – You genuinely enjoy helping others.
Problem-solving ability – You think on your feet and find solutions quickly.
Adaptability – You’re comfortable handling different situations and tasks.
Attention to detail – You ensure accuracy and follow processes.
Resilience & positivity – You stay professional under pressure.
What We Offer:
Competitive salary and benefits
Medical insurance coverage
Paid time off
Lots of exciting engagement activities
Career growth opportunities
Comprehensive training to set you up for success
If you’re ready to bring your A-game and make a difference in people’s lives, apply today!