Customer Support Representative
ClearSource
Full-time
On-site
Why ClearSource?
ClearSource is passionate about our Core Values!
Do these values resonate with you?
Do you strive to provide an exceptional, authentic customer experience every day?
If the answer is yes, then ClearSource is seeking enthusiastic individuals to join our team as Customer Support Representative who will serve as the friendly face and helpful voice for our valued solar customers. You will make sure things run smoothly year-round by providing quick and professional service when things don't go as planned, have prior relevant experience.
Enjoy these outstanding perks and benefits:
What ClearSource Needs from You
ClearSource is passionate about our Core Values!
- Customer First – We share an intense passion for creating an exceptional customer experience.
- Personal Accountability – Commit to do the right thing and do it.
- Humble Courage – Be brave enough to seek, deliver, and accept feedback.
- Hungry – Do your best every day to make great things happen.
- Happy & Healthy – Choose well, live well.
Do these values resonate with you?
Do you strive to provide an exceptional, authentic customer experience every day?
If the answer is yes, then ClearSource is seeking enthusiastic individuals to join our team as Customer Support Representative who will serve as the friendly face and helpful voice for our valued solar customers. You will make sure things run smoothly year-round by providing quick and professional service when things don't go as planned, have prior relevant experience.
Enjoy these outstanding perks and benefits:
- Competitive salary
- Medical and dental Insurance (with free dependents)
- Group life insurance
- Paid time off (PTO)
- Outstanding career growth
- Passionate, energetic & innovative work culture
- Friendly, team-driven environment
- Skills and leadership development
- Represent the company with professionalism and deliver exceptional customer service through effective communication and support.
- Troubleshoot and problem solve customer's issues or concerns by providing solutions, recommendations, replacements, gathering of sensitive information, and/or detailed product information with a sense of urgency while using a positive and empathetic approach at all times.
- Complete, maintain, and process pertinent paperwork and records with high attention to detail to ensure accurate data about the customer is maintained.
- Complete daily tasks within pre-established timelines.
- Meet all identified team and client performance metrics and goals.
- Build relationships and work closely with customers, co-workers, and all levels of the organization in a positive manner to supply necessary updates and reporting as needed.
- Report any training needs or system error/discrepancies to the supervisor.
- Regular attendance, punctuality, and adherence to an agreed-upon schedule of availability are conditions of employment and are an essential function of this position.
- Live the ClearSource Core Values.
- The Customer Service Representative reports to the Team Leader.
What ClearSource Needs from You
- Completed at least 2nd year in college.
- At least 1-year Technical Support experience
- Above average communications skills
- Typing test - 35 WPM, English Proficiency Test - B2