Customer Service Representative | Solar Account for Pooling

Why ClearSource?

 ClearSource is a people-driven company focused on delivering exceptional customer experiences every day! We truly believe in our Core Values – Customer First, Personal Accountability, Humble Courage, Hungry, and Happy & Healthy. They define ClearSource’s DNA and make us a great company to work for. We support all our people in helping them realize their greatest potential.

ClearSource is looking for an exceptional Customer Service Representative to work with our Customer Service Team serving our client in the Solar Campaign. If you are a driven and motivated person prioritizing customers’ needs, has prior experience relevant to the position and familiarity in CSAT as part of key performance indicator and is looking to join a company with a fantastic work culture, then this opportunity is for you!
 
Enjoy these outstanding perks and benefits:

• Competitive salary
• Medical and dental Insurance (with free dependents)
• Group life insurance
• Paid time off (PTO)
• Outstanding career growth
• Passionate, energetic & innovative work culture
• Friendly, team-driven environment
• Skills and leadership development

What you will do as a Customer Service Representative

• One major responsibility of this role is to create necessary Service Transfer Cases for existing customers who would like to transfer the ownership of their agreements to the new owner.
• They also need to explain to the customers the simplified service transfer process and send the needed forms to be filled out by both the buyer and the seller then assign a specific Service Transfer Coordinator to get in touch with both parties for needed updates of the said case.
• Reach out to Service Transfer Coordinators for cases related concerns to complete the service transfer process.
• Meets all identified team and client performance metrics, goals, and deadlines in a fast-paced, ever-changing, high-performing team-based environment.
• Takes the initiative to obtain and consistently upgrade product knowledge.
• Builds relationships and works closely with customers, co-workers, and all levels of the organization in a positive manner to supply necessary updates and reporting as needed.
• Recommends improvements to management in service, product, procedures, and/or packaging to support operational excellence or to prevent future issues of a similar nature.
• Report any training needs or system error/discrepancies to the supervisor.
• Complete other tasks as deemed appropriate by the supervisor.
• Regular attendance, punctuality, and adherence to an agreed-upon schedule of availability are conditions of employment and essential function of this position.
• Live the ClearSource Core Values (Customer First, Personal Accountability, Humble Courage, Hungry, Happy and Healthy)

What ClearSource Needs from You

• High School Graduate (Old Curriculum)
• At least 6 months of BPO experience in Customer Service/
• Excellent communication skills
• Must have his/her own stable Internet Service connection of at least 15-20 MBPS Internet Speed and Power source to do Work from Home setup.
• Amenable to shifting schedules (Graveyard Shift) and/or split rest days.