Customer Service Representative (Onsite)

Why ClearSource?
ClearSource is passionate about our Core Values!
 

• Customer First – We share an intense passion for creating an exceptional customer experience.
• Personal Accountability – Commit to do the right thing and do it.
• Humble Courage – Be brave enough to seek, deliver, and accept feedback.
• Hungry – Do your best every day to make great things happen.
• Happy & Healthy – Choose well, live well.

Do these values resonate with you?
Do you strive to provide an exceptional, authentic customer experience every day?

If the answer is yes, then ClearSource is looking for you to join our team as a Customer Service Representative serving our new line of business. You will be accountable for resolving customer issues in a manner that minimizes the customer’s time and effort required to achieve resolution and emotionally connects the customer with the client’s brand and motivated person prioritizing customers’ needs, have prior relevant experience.

Enjoy these outstanding perks and benefits: 

• Competitive salary
• Medical and dental Insurance (with free dependents)
• Group life insurance
• Paid time off (PTO)
• Outstanding career growth
• Passionate, energetic & innovative work culture
• Friendly, team-driven environment
• Skills and leadership development

What you will do as a Customer Service Representative

• Show up for assigned shifts and follow scheduled lunches and breaks. 
• Answers calls, chats, and SMS to provide the best process-related resolution. 
• Care for customers in accordance with ClearSource standards of quality: 
  • Accuracy – always give only correct information and follow established processes. 
  • Connection – emotionally connect the customer with our client’s brand (this includes empathizing, listening attentively, and providing necessary assurance or resolution to appease the member or provider. 
  • Ease – focus on one-contact resolution while minimizing the customer’s time and effort to resolve the issue. 
• Assist Social Marketers or Customers on how to navigate their accounts on the website. 
• Assist Social Marketers or Customers regarding password reset, and F&F codes. 
• Assist Customers on how to upgrade their account. 
• Process new orders, replacements, and refunds. 
• Provide shopping credits if necessary, and refund. 
• Provide shopping credits if necessary, depending on the situation and issues. 
• Check order status or tracking information. 
• Specific to CSR-Commission skilled Agents Only: 
  • Assist customers in signing up as a social marketer. 
  • Answer commission questions from daily pay, monthly pay, and commission eligibility. 
  • Assist Social Marketer regarding the missing or lost commissions. Attend to all customers' and social marketers’ concerns in a timely approach via phone/chat/SMS. 
• Formulate and ask relevant and important questions.
• Keenly document the transaction and customer interaction using the approved tools provided by the company. Follow set processes, protocols, company rules, and team house rules including but not limited to established and implied procedures and instructions given by superiors or clients.
• Collaborate with other CSRs, leaders, other departments, or clients to find appropriate solutions
• Utilize tools and other resources as needed. 
• Complete all compliance trainings on time. 
• Live and teach the ClearSource Core Values (Customer First, Personal Accountability, Humble Courage, Hungry, Happy, and Healthy) 
• Perform other duties responsibilities that may be assigned from time to time. 

What ClearSource Needs from You

• High School / Senior High School Graduate
• At least 6 months experience in call center setting
• Above average when it comes to English communication skills
• Willing to work on site