Why ClearSource?ClearSource is passionate about our Core Values!- Customer First – We share an intense passion for creating an exceptional customer experience.
- Personal Accountability – Commit to do the right thing and do it.
- Humble Courage – Be brave enough to seek, deliver, and accept feedback.
- Hungry – Do your best every day to make great things happen.
- Happy & Healthy – Choose well, live well.
Do these values resonate with you?Do you strive to provide an exceptional, authentic customer experience every day?If the answer is yes, then ClearSource is looking for you to join our team as a Customer Service Representative to work with our Contract Review Team serving our client in the Solar Campaign.
You should be meticulous and detailed oriented person and have the relevant experience to assist the customers in a manner that minimizes both person's time and effort required to achieve swift and correctness transaction
Enjoy these outstanding perks and benefits:- Competitive salary
- Medical and dental Insurance (with free dependent)
- Group life insurance
- Paid time off (PTO)
- Outstanding career growth
- Passionate, energetic & innovative work culture
- Friendly, team-driven environment
- Skills and leadership development
What you will do as a Customer Service Representative- Show up for assigned shifts and follow scheduled lunches and breaks
- Care for customers in accordance with ClearSource standards of quality:
- Accuracy – always give only correct information and follow established processes
- Ease – focus on one-contact resolution while minimizing the customer’s time and effort to resolve the issue, if there is one
- Attend to all the members’ and providers’ concerns in a timely approach
- Formulate and ask relevant and important questions
- Keenly document the transaction and customer interaction using the approved tools provided by the company
- Follow set processes, protocols, company rules, and team house rules including but not limited to established and implied procedures and instructions given by superiors or clients
- Collaborate with other CSRs, other departments, or clients to find appropriate solutions
- Utilize tools and other resources as needed
- Live the ClearSource Core Values (Customer First, Personal Accountability, Humble Courage, Hungry, Happy and Healthy)
What ClearSource Needs from You- At least College Level
- At least 6 months of BPO experience - Customer Service experience required
- Excellent communication skills
- Average Typing skills
- Amenable to shifting schedules (Graveyard Shift) and/or split rest days