Customer Engagement Representative | Solar Account (For Pooling)

Why ClearSource?
ClearSource is passionate about our Core Values!
 

• Customer First – We share an intense passion for creating an exceptional customer experience.
• Personal Accountability – Commit to do the right thing and do it.
• Humble Courage – Be brave enough to seek, deliver, and accept feedback.
• Hungry – Do your best every day to make great things happen.
• Happy & Healthy – Choose well, live well.

Do these values resonate with you?
Do you strive to provide an exceptional, authentic customer experience every day?

If the answer is yes, then ClearSource is looking for you to join our team as a Customer Engagement Representative serving our client in the Solar Campaign. You should be a driven and motivated person prioritizing customers’ needs, have prior relevant experience, and be familiar with CSAT as a key performance indicator.

Enjoy these outstanding perks and benefits: 

• Competitive salary
• Medical and dental Insurance (with free dependents)
• Group life insurance
• Paid time off (PTO)
• Outstanding career growth
• Passionate, energetic & innovative work culture
• Friendly, team-driven environment
• Skills and leadership development

What you will do as a Customer Engagement Representative

• Serves as a company ambassador by delivering a high level of professionalism and quality through the delivery of exceptional customer service and support by utilizing strong verbal and written communication skills and effective telephone techniques Troubleshoots and problem solve customer's issues or concerns by providing solutions, recommendations, replacements, gathering of sensitive information, and/or detailed product information with a sense of urgency while using a positive and empathetic approach at all times
• Completes, maintains, and processes pertinent paperwork and records with high attention to detail to ensure accurate data is entered in CRM and other technology as needed.
• Completes daily tasks within pre-established timelines by appropriately prioritizing multiple tasks within or across projects or cross-functional teams with minimal direction from management.
• Meets all identified team and client performance metrics, goals, and deadlines in a fast-paced, ever-changing, high-performing team-based environment. Provides backup support to other teams as needed.
• Takes the initiative to obtain and consistently upgrade product knowledge.
• Builds relationships and works closely with customers, co-workers, and all levels of the organization in a positive manner to supply necessary updates and reporting as needed.
• Recommends improvements to management in service, product, procedures, and/or packaging to support operational excellence or to prevent future issues of a similar nature.
• Report any training needs or system error/discrepancies to the supervisor.
• Complete other tasks as deemed appropriate by the supervisor.
• Regular attendance, punctuality, and adherence to an agreed-upon schedule of availability are conditions of employment and essential function of this position.

What ClearSource Needs from You

• At least High School Graduate
• At least 1 year of solid BPO experience in Customer Service/Tech Voice accounts with CSAT/FCR/NPS
• Excellent communication skills
• Average Typing skills
• Knowledge in using Microsoft Programs
• Must have his/her own stable Internet Service connection of at least 15-20 MBPS Internet Speed and Power source
• Amenable to shifting schedules (Graveyard Shift) and/or split rest days.