Advanced Tech Support Specialist - Costa Rica
ClearSource
Full-time
On-site
Escazú San José
Solar
Why ClearSource?
ClearSource is passionate about our Core Values!
- Customer First – We share an intense passion for creating an exceptional customer experience.
- Personal Accountability – Commit to do the right thing and do it.
- Humble Courage – Be brave enough to seek, deliver, and accept feedback.
- Hungry – Do your best every day to make great things happen.
- Happy & Healthy – Choose well, live well.
If the answer is yes, ClearSource is looking for an exceptional Advanced Tech Support Specialist to join our dedicated team. You should be technical expertise and problem-solving abilities to diagnose and resolve complex IT issues effectively with prior relevant experience.
What you will do as a Advanced Tech Support Specialist
- Provide advanced technical support for complex hardware, software, and network-related issues.
- Diagnose and resolve escalated technical problems efficiently, minimizing downtime for clients.
- Collaborate with clients to assess IT needs and recommend appropriate solutions.
- Install, configure, and maintain IT hardware and software systems to ensure optimal performance.
- Monitor and manage client IT environments proactively to identify and address potential issues before they escalate.
- Document technical procedures, solutions, and client interactions comprehensively.
- Serve as a mentor and technical resource for junior support staff, promoting knowledge sharing and professional development.
- Stay abreast of emerging technologies and industry trends to enhance technical support capabilities.
- Assist in the development and enforcement of IT policies and best practices.
- Participate in on-call rotations to provide after-hours technical support as needed.
What ClearSource Needs from You
- Bachelor’s degree in information technology, Computer Science, or a related field, or equivalent practical experience.
- Minimum of five years of experience in technical support or a related IT role.
- In-depth knowledge of computer systems, networks, and various software applications.
- Proficiency in troubleshooting and resolving complex hardware and software issues.
- Experience with managed IT services, cybersecurity, and data backup solutions is highly desirable.
- Strong understanding of network protocols, configurations, and security principles.
- Excellent analytical and problem-solving skills.
- Exceptional communication and interpersonal skills, with the ability to convey technical concepts to non-technical users.
- Industry certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified Systems Engineer (MCSE) are preferred.
- Ability to work independently and collaboratively in a fast-paced environment.
- Strong organizational skills and keen attention to detail.
- Must be willing to work onsite